Real-time agent assist with deterministic script execution. Sovereign by deployment today, sovereign by model tomorrow. Deployed in days, not months. Amplifies operators — doesn’t replace them.
On-prem or dual-region deployment. Self-hosted TTS. Deterministic script engine for routine flows. Multi-provider LLM abstraction — you choose which vendors are enabled per tenant, at the config layer.
In-house distilled LLM ships as the default provider in the reference deployment. External providers remain available if you choose to keep them; the migration path is yours, not ours.
Every use case is live in a production pilot before it ships. No demo-only features.
Copilot suggests the right next question, the right follow-up, the right disclaimer — in real time, from your knowledge base. New hires follow the live suggestion pane instead of memorising 30-page scripts.
Password resets, appointment confirmations, KYC checks, SLA lookups — your top call reasons follow a scripted path with deterministic execution. Auditable. No hallucination. LLM reserved for the 40% that needs judgement.
Live speech-to-text plus suggestion localisation lets your ops team expand into new languages without hiring native speakers first. Language packs ship on a 2026 roadmap, with each new language validated before general availability.
Every call, every suggestion, every script step is logged with timestamp, provider, region, and operator ID. Full export for compliance review, redacted for sample below.
14:02:17.044 CALL_START operator=op-082 queue=billing region=eu-west 14:02:17.118 STT_CONNECT provider=self-hosted · latency=74ms ok 14:02:22.851 INTENT classified=refund_request confidence=0.96 14:02:22.874 SCRIPT_STATE state=verify_identity · det=true 14:02:31.203 PII_MASK tokens_masked=2 (card_last4, customer_dob) 14:02:31.311 LLM_SUGGEST provider=llm-9b-tenant region=eu-west prompt_tokens=1144 · latency=287ms 14:02:31.312 SUGGEST "Can I confirm the last four digits of the card on file?" 14:02:47.601 SCRIPT_STATE state=verify_identity → approve_refund 14:02:47.612 POLICY_CHECK rule=refund_threshold · amount=48.00 pass 14:03:02.498 CRM_WRITE provider=zendesk · ticket=#24981 ok 14:03:14.807 CALL_END duration=57.8s · aht_delta=-38% 14:03:14.810 AUDIT_WRITE rows_inserted=14 ok
Four stages. Every stage instrumented. Every suggestion logged. Every LLM call tagged with provider and region.
SIP or WebRTC softphone. Sovereign telephony backbone. Live STT with sub-500 ms latency, VAD filtering, speaker diarisation.
SIP · WebRTC · STT < 500msMulti-provider LLM abstraction today, in-house distilled model Q4 2026. GraphRAG layer resolves context from your knowledge base — optionally backed by AROOGA CORTEX.
multi-provider · graphragSuggestion pane to the operator. Deterministic script execution where the flow is routine. LLM suggests phrasing; the state machine controls the call.
llm in copy · state machine in controlEvery call, every suggestion, every script step logged with timestamp, provider, region, operator ID. Full export for compliance review.
per-call audit · per-period exportOperator portal on top. Orchestration fabric in the middle. Sovereign platform at the bottom. Audit any call at the boundary between tiers.
| tier | layer | components | surface |
|---|---|---|---|
| L3 | Application | operator portal · admin console · script authoring · real-time transcript & suggestion pane | web · desktop softphone |
| L2 | Orchestration | deterministic script engine · llm abstraction · self-hosted tts · graphrag | multi-provider · auditable |
| L1 | Sovereign platform | sip telephony · dual-region stt · on-prem k8s · pii masking proxy | your dc · your keys |
Your compliance team configures data residency during onboarding. Regions are enforced at the infrastructure layer, not a preference flag.
| Dual-region data residency | shipped | Tenant-scoped region enforcement. More partner regions (Dubai, Istanbul, Virginia) in 2026. |
| On-prem K8s appliance | shipped | hostNetwork deploy. Runs inside your perimeter. No cloud dependency in the hot path. |
| Full audit trail per call | shipped | Timestamp, provider, region, operator ID per event. Customer-defined retention & export format. |
| PII masking | shipped | Integrated by default. Sensitive tokens masked at the operator edge before transmission. |
| No training on your data | shipped | Customer call data never enters model training sets. Architectural, not contractual. |
| SOC 2 | on track | Track opens 2026. Security questionnaire available under NDA. |
| GDPR / HIPAA-ready pattern | pattern ready | Architecture-ready. Market-by-market certification tracks announced on close. |
Feature comparison based on public product pages as of April 2026. We audit quarterly. These are excellent cloud products — for a different buyer than you.
| capability | COPILOT | cresta | cognigy | observe | forethought |
|---|---|---|---|---|---|
| On-prem / air-gap deployment | ✓ | cloud | cloud | cloud | cloud |
| Multi-provider LLM (no single-vendor lock) | ✓ | coupled | coupled | cloud LLMs | coupled |
| Deterministic script engine | ✓ | partial | ✓ | — | — |
| Self-hosted TTS (no per-word cost) | ✓ | — | — | — | — |
| Dual-region residency out of box | ✓ | US-only | EU + US | US-primary | US |
| Days-to-deploy (not months) | days | weeks | weeks | weeks | weeks |
| Published in-house model roadmap | Q4 2026 | — | — | — | — |
Real operators, real calls, published quarterly. No cover-photo renders.
Paid pilot: 4 weeks, 20 seats, deployed into your contact-centre stack. We report AHT, CSAT, and script compliance weekly. You own the stack — and the data — before, during, and after.